Wozacom is an alternative Telecommunications Company. Wozacom sells
voice and data products and services.
The following rules of conduct and customer’s policies have been established
for The Customer’s protection. We encourage you to read and understand them
so that you are fully aware, not only of your own obligations, but also for your
rights as The Customer. We believe that Wozacom’s products and marketing plan
are of a very high standard. Wozacom is committed to maintaining integrity of
the business, its sales and marketing plan, and its distribution network.
Wozacom reserves the right in its absolute discretion to waive wholly or partially
or to pardon or forgive wholly or partially any breach of any of the rules
contained within this agreement.
This agreement pertains to all future products and/or services purchased
from Wozacom, unless stated otherwise by Wozacom.
The terms and conditions refer to the products and/or services as indicated
on any official company forms, price lists, quotations, orders or invoices.
Wozacom (Pty) Ltd shall be referred to as Wozacom or The Supplier.
Products and/or services may refer to goods, equipment, products and/or
services supplier or rendered by Wozacom.
The Customer shall mean the person whose name appears on the
application, or in any other circumstances, any person or persons at whose
request or on whose behalf The Supplier undertakes to supply any products, do
any business, or provide any advice or service.
The Signatory shall mean the individual who signs this agreement and the
annexed customer application on behalf of The Customer
3. QUOTED AND LISTED PRICES
The price of the products and/or services sold or services rendered shall be
the usual price as set out in the Wozacom price list, available on the the
Wozacom website (http://www.wozacom. co.za/) at the time of the sale of the
products and/or services
Wozacom has the right to change the prices of the products and/or services
from time to time without prior notice to The Customer.
The validity of any price quoted is subject to availability.
Any quote provided to The Customer by a registered Wozacom
representative may be changed at any time in the event of any increase in the
cost price of the products and/or services, including currency fluctuations. Price
increases will only be affected if the products and/or services have not yet been
dispatched to The Customer.
Unless otherwise expressly stated, prices are exclusive of value added tax
(VAT), which shall be for the account of The Customer. The Customer shall pay
or reimburse to The Supplier the amount of any value added tax simultaneously
with the purchase price.
4. PAYMENT TERMS
The Customer shall pay the amount on the tax invoice. Payment is due
immediately save for credit-approved customers, in which event payment is due
within the terms as specified in the client’s credit agreement.
Debit orders shall be instituted against The Customer for any products
and/or services provided by The Supplier. All mandate requirements are satisfied
when signing this agreement.
Payment is due monthly in advance, with all payments debited on either the
25 of the preceding month, the last day of the preceding month, or the 1st (first)
day of the prevailing month.
Where The Customer uses a postal service or courier service to effect
payment, such services shall be deemed to be the agent of The Customer.
Likewise, where The Customer uses Internet banking, the bank shall be deemed
to be the agent of The Customer.
The Customer has no right to withhold payment or make set offs or
deductions from any payment due by it for any reason whatsoever. No extension
of payment of any nature will be granted unless reduced to writing and signed
by The Customer and a duly authorised representative of Wozacom.
Wozacom shall have the right to suspend deliveries and to exercise its rights
in terms of clause 4.4 if any amount due by The Customer is unpaid.
If any amount owed is not settled in full (a) on due date (b) on demand,
Wozacom is entitled to, without prejudice to any of its rights:
immediately institute action against The Customer and/or
cancel the sale and take possession of any products and/or services
delivered to The Customer, including products and/or services sold, rented or
disposed of by The Customer which have not been paid for in full, and claim
Should any amount not be paid by The Customer on the due date, the full
outstanding amount in respect of all purchases by The Customer shall become
due and payable, and The Customer shall be liable to pay interest in respect of
amounts unpaid at the compound rate of a 5% (five per cent) above the prime
overdraft rate of Standard Bank Limited on all overdue amounts from due date
until date of payment, calculated and payable monthly in advance.
In the event that Wozacom requires payment for the services provided to
The Customer to be made by the debit order, The Customer will commit a
breach of this agreement if The Customer:
Cancels such debit order without the written consent of Wozacom.
Changes his banking details upon which the debit order relies, without
giving Wozacom prior notification of such change and providing Wozacom with
The Customer’s new banking details.
The Customer hereby authorises Wozacom to debit any other bank
account held by The Customer for the costs owed by The Customer to Wozacom
in terms of it’s agreement.
5. CREDIT FACILITIES
Wozacom’s decision to grant credit facilities to The Customer and the nature
and extent thereof is at the sole discretion of Wozacom.
Wozacom reserves the right to withdraw, increase or decrease any credit
facilities at any time without prior notice.
6. PLACING ORDERS
The Customer hereby confirms that the products and/or services on the tax
invoice issued duly represent the products and/or services ordered by The
Customer at the prices agreed to by The Customer and where
performance/delivery has already taken place that the products and/or services
were inspected and that The Customer is satisfied that these conform in all
respects to the quality and quantity ordered and are free from any defects.
Wozacom will accept all written and verbal orders. All such orders and any
variations to orders will be binding, subject to these standard terms and
conditions and may not be varied or cancelled without prior written consent from
Wozacom. Wozacom will not be responsible for any errors or misunderstandings
occasioned by The Customer’s failure to make the order in writing. Wozacom
may require The Customer to confirm verbal orders in writing before acceptance
of such orders by Wozacom.
Orders shall constitute irrevocable offers to purchase the products and/or
services in question at the usual prices of Wozacom as at the date when The
Customer places the order of the products and/or services and shall be capable
of acceptance by Wozacom by the delivery of the products and/or services,
written acceptance or confirmation of the order.
Subject to availability and receipt of payment, requests will be processed
within 5 (five) working/business days.
Unless otherwise agreed, products and/or services shall be delivered to The
Customer at the physical address provided by The Customer on the application
Only when the delivery waybill is signed by The Customer and/or its
authorised representative and/or its nominated agent and held by Wozacom,
shall prima facie proof be accepted by The Supplier that delivery was made to
Wozacom shall be entitled to split the delivery of the products and/or
services ordered in the quantities and on the dates it decides with the prior
consent of The Customer, which consent shall not be unreasonably withheld.
Wozacom engages a third party on its behalf to transport any products and
services purchased by The Customer.
Wozacom does not guarantee that the products and/or services will be
dispatched or delivered on any particular date and time, and The Customer shall
have no claim against Wozacom in respect of any loss occasioned by any
reasonable delay in dispatch or delivery of any products and/or services, nor may
The Customer cancel any order by reason of such reasonable delay.
Short deliveries or products and/or services damaged in transport must be
reported to Wozacom head office within 24 (twenty four) hours of receipt.
All products and/or services taken on an evaluation, approval or
demonstration basis or all products and/or services taken on consignment by The
Customer are deemed sold to The Customer within 5 (five) working days of issue
if not returned to Wozacom in a perfect condition in the original packaging and
with all accessories and manuals intact.
Delivery costs shall be the responsibility of Wozacom where explicitly
specified by Wozacom, otherwise Wozacom reserves the right to charge delivery
charges, as and when necessary.
8. OWNERSHIP, RISK AND INSURANCE
All ownership, risk and insurance in and to all products and/or services sold
by Wozacom to The Customer shall remain that of Wozacom.
9. INTEREST ON ARREARS
The Customer shall pay to The Supplier interest at prime rate +5% (five
percent) on all amounts overdue in terms of this agreement, calculated on a
daily basis from the due date of payment until the actual day of payment.
10. NON-WAIVER OF RIGHTS
Any latitude or extension of time which may be allowed by the The
Supplier to The Customer in respect of any payment or other performance
provided for in this agreement or any other indulgence which may be extended
by The Supplier to The Customer, shall not prejudice any of the rights of The
Supplier under this agreement or operate as a waiver or notation of such rights.
The Customer will, in the absence of any manifest error be bound by The
Supplier’s calculations in the determination of any interest.
11. TERMINATION OF THIS AGREEMENT
The Customer may terminate this agreement, which would in effect cancel
their account, with Wozacom, pending written notice by The Customer and
agreement by Wozacom.
Wozacom reserves the right to reject The Customer’s written application.
If the written application to cancel The Customer’s account is accepted by
Wozacom, the account shall be cancelled 30 (thirty) days from acceptance by
Clause 12 excludes any agreements or contracts signed between The
Customer and any third party.
Third parties may include, but not limited to, iBurst and Vodacom.
12. CESSION AND ASSIGNMENT
The Supplier shall without notice to The Customer be entitled to cede, sell,
pledge and/or assign all or any of The Supplier’s rights under this agreement,
and/or its right of ownership in the products and/or services and if such cession,
sale, pledge or hypothecation takes place.
The Customer shall thereupon:
Hold the products and/or services, products or services on behalf of, and
in accordance with, the instructions and directions of any such cessionary lies in
place of The Supplier;
If so required by any cessionary make all payments directly to such
Unless the context otherwise indicates, any reference to The Supplier
shall be deemed to include reference to its successor-in-title.
13. RETURNED PRODUCTS AND/OR SERVICES
Whilst Wozacom is under no obligation to accept the return of products
and/or services, The Customer may apply in writing to Wozacom for permission
to return products and/or services and if permission is given such products
and/or shall be collected by the The Supplier at an address and time prespecified
by The Customer and agreed upon by The Supplier, at The Supplier’s
The Customer may apply in writing to return any defective products and/or
services to The Supplier at The Supplier’s cost. Wozacom undertakes to replace
such products and/or services with items of the same or similar specification, or
repair to working order. No refunds will be considered in respect of return of
defective products and/or services.
Wozacom reserves the right to offset the value of any products and/or
services accepted for return against any amounts due by The Customer.
Products and/or services will only be deemed “returned” by The Supplier
when faxed proof of a signed waybill is received by The Supplier.
On termination of this agreement, The Supplier shall collect the products
and/or services from The Customer in the same condition as existed at the
effective date, fair wear and tear excepted.
Should The Supplier not be able to collect the products and/or services
within 5 (five) days of account termination, for any reasons, or if the product
and/or service is not accepted by The Supplier as being in good condition, the
full cost of the product and/or service and courier costs will be charged to The
14. LOSS OR DESTRUCTION OF PRODUCTS AND/OR SERVICES
In the event of the products and/or services being lost, stolen or, in the
opinion of The Supplier damaged beyond economical repair, this agreement shall
terminate and The Customer shall pay all rentals plus VAT outstanding and, if
decided by The Supplier, all product, services and courier costs in respect of the
period prior to such termination, provided that this agreement shall not
terminate if the parties reach agreement on the substitution of the products
Should The Supplier hold any insurance policy in respect of the products
and/or services, The Customer shall comply with all or any lawful requirements
of the insurance concerned in regard to any claims made following upon loss,
theft or destruction of the products and/or services.
In the event of loss or destruction of the products and/or services, The
Customer shall notify the Owner within 1 (one) business day of such less or
15. WARRANTIES AND INDEMNITY
Products and/or services may be guaranteed under the manufacturer’s
product specific warranties only, and all other guarantees and warranties
including common law guarantees and warranties in relation to products and/or
services are hereby specifically excluded by Wozacom.
All guarantees are immediately null and void should any products and/or
services be tampered with or should the “seals” on the products and/or services
be broken by anyone other than Wozacom or its appointed nominee, or should
the products and/or services be operated outside the manufacturer’s
To be valid, guarantee claims must be supported by the original tax invoice
and the products and/or services must be in their original packaging and must be
accompanied by all accessories and manuals must be intact. All items must be
returned in “as new” condition.
No warranties whether express or implied shall apply, other than those
provided in this contract. Wozacom specifically disclaims the implied warranty of
merchantability and fitness for a particular purpose. No representation or
warranty, including but not limited to statements of capacity, suitability for use
or performance made by employees of Wozacom shall be considered to be a
warranty by Wozacom. Any such statements made shall not give rise to any
liability or whatsoever nature on the part of Wozacom, its employees,
subcontractors or subsidiaries. Wozacom will not be liable to The Customer for
any loss, damage or expense of any nature, whether direct, special, indirect or
consequential, including but not limited to loss or profits arising out of
Wozacom’s performance or customers’ use of the products and/or services
The Customer indemnifies and holds Wozacom(including its employees,
subcontractors or subsidiaries) harmless against all claims of whatsoever nature
that may be brought or threatened against Wozacomby any third party arising
from or in connection with any defect, latent or otherwise in any products and/or
services supplied by Wozacom.
Wozacom’s liability in terms of a manufacturer’s warranty is restricted to, in
Wozacom or the manufacturer’s discretion, the cost of repair or replacement of
faulty products and/or services or the granting of credit.
In the case of repairs undertaken by Wozacom repair quotes given are
merely estimates and are not binding on Wozacom.
The Customer hereby agrees that any item returned for a repair may be
sold by Wozacom to defray the cost of such repair if the item remains
uncollected for a period of 30 (thirty) days after The Customer has been
informed that such repairs have been completed.
Wozacom reserves the right in its sole discretion to vary or amend these
terms and conditions from time to time and any such amended or varied terms
and conditions shall be binding on The Customer from the time that the
amended or varied terms are published by Wozacom.
This contract represents the entire agreement between Wozacom and The
Customer and shall govern all future contractual relationships between Wozacom
and The Customer.
This agreement shall commence on the date when Wozacom signs this
agreement and shall endure monthly or until terminated by either party, for any
reason, subject to these terms and conditions.
No amendment and/or alteration and/or variation and/or deletion and/or
addition and/or cancellation of these terms and conditions, whether consensual
or unilateral or bilateral shall be of any force and effect unless reduced to writing
and signed by a director of Wozacom. No agreement, whether consensual or
unilateral or bilateral, purporting or obligate Wozacom to sign a written
agreement to amend, alter, vary, delete, add or cancel these terms and
conditions shall be of any force and effect unless reduced to writing and signed
by a director of Wozacom.
No relaxation or indulgence with Wozacom may grant The Customer shall
prejudice or be deemed to be a waiver of any Wozacomrights in terms of these
terms and conditions.
The Customer shall not cede its rights nor assign its obligations under
these terms and conditions.
Wozacom shall at any time in its sole discretion be entitled to cede all or
any of its rights in terms of this terms and conditions to any third party without
prior notice to The Customer.
The Customer undertakes to notify Wozacom within 7 (seven) days of any
change of address or change in member, director, shareholder, address or the
information as set out in this Agreement.
The headings in this document are included for convenience and are not to
be taken into account for the purpose of interpreting this contract.
Each of the terms herein shall be a separate and divisible terms and if any
such term becomes unenforceable for any reason whatsoever, then that term
shall be severable and shall not affect the validity of the other terms.
The Customer undertakes to inform Wozacom in writing at least 14
(fourteen) days prior to the intended selling or alienating of the whole of or any
part of The Customer business and failure to do so will constitute a material
breach of this contract entitling Wozacom to cancel the contract without further
notice to The Customer.
18. FORCE MAJEURE
If Wozacom is prevented from or restricted directly or indirectly from
carrying out all or any of its obligations under this Agreement due to any reason
and/or cause beyond the control of Wozacom or by reason of force majeure,
Wozacom shall be relieved of its obligations in terms of this Agreement during
In the event of a breach by The Customer, should The Customer fail to
remedy such breach within 48 (forty eight) hours after receipt of notice to that
effect from Wozacom, or should The Customer repeatedly breach this agreement
in such manner that The Customer’s conduct is inconsistent with the intention or
ability of The Customer to carry out the terms of the agreement, or if The
Customer is sequestrated or placed under liquidation or enters into judicial
management or any act if insolvency or enters into a compromise with its
creditors or fails to satisfy a judgement granted against it within 7 (seven) days
of the date of judgement or changes the structure of its ownership, Wozacom
shall be entitled without prejudice to its rights in law or in terms of this
agreement to take possession of the products and/or services and is hereby
irrevocably authorised to enter upon The Customer’s premises to take delivery of
such products and/or services without Court order.
20. LAW AND JURISDICTION
These terms and conditions shall be governed and construed under and in
accordance with the laws of the Republic of South Africa
The Wozacom products and/or services are only available to citizens
residing within South Africa
Wozacom shall, at its option and notwithstanding that the amount of its
claim or the nature of the relief sought exceeds the jurisdiction of the
Magistrate’s Court be entitled to institute action out of such court.
A certificate issued and signed by any director, member or manager of
Wozacom, whose authority need not be proved, in respect of any indebtedness
of The Customer to Wozacom or in respect of any other fact, including but
without limiting the generality of the aforegoing, the fact that such products
and/or services were sold and delivered, shall be prima facie proof of The
Customer’s indebtedness to Wozacom and prima facie proof of delivery of the
products and/or services in terms of this contract.
Any print out of computer evidence tendered by Wozacom shall be
admissible evidence and The Customer shall not be entitled to object to the
admissibility of such evidence purely on the grounds that such evidence is
The Customer’s address in the Dealer application form shall be recognised
as The Customer’s domicilium for all purposes in terms of this contract whether
in respect of the serving of any court process, notices that payment of any
amount or communications of whatever nature.
In the event of The Customer breaching any of its obligations and/or failing
to timeously make payment of any amount to Wozacom, The Customer agrees to
pay, and shall be liable to pay, all legal costs incurred by Wozacom in enforcing
its rights in terms of these terms and conditions on the attorney/own client scale
including collection charges, tracing agent’s fees and air fares.
Any document will be deemed duly received by The Customer within:
3 (three) working days of pre-paid registered mail to any of The
Customer’s business or postal addresses or the domicilium address of The
Customer, or to the personal address of any director, member or owner of The
24 (twenty four) hours of being faxed to any of The Customer’s fax
numbers or any director, member of owner’s fax numbers; or
on being delivered by hand to The Customer or any director, member of
The Customer; or
48 (forty eight) hours if sent by overnight courier.
The Customer agrees that neither Wozacom nor any of its employees will
be liable for any negligent or innocent misrepresentations made to The
Customer, nor shall The Customer be entitled to resile from these terms and
conditions on those grounds.
Wozacom may refer any dispute arising from or in connection with this
contract to arbitration which arbitration award shall be final and binding on The
Customer and Wozacom.
The arbitrator will be a person agreed upon by the parties or failing
agreement, appointed by the Arbitration Foundation of Southern Africa, who
shall then finally resolve the dispute or issue in accordance with the Rules of the
Arbitration Foundation of SA.
The arbitration must be held at the place and in accordance with whatever
procedures, the arbitrator considers appropriate.
22. NEGOTIABLE INSTRUMENTS
Acceptance of a negotiable instrument from The Customer shall not be
deemed to be a waiver of Wozacom’s rights under this contract. In relation to
cheques furnished by The Customer to Wozacom, The Customer waives its right
to insist on notice of dishonour or protest being given to it on the event that the
cheque is dishonoured.
The website (http://www.Wozacom. co.za) is run by Wozacom.
Payment may be made via Visa, MasterCard, credit cards or by bank
transfer into the Wozacom bank account, the details of which will be provided on
Debit and Credit card transactions will be acquired for Wozacom via Net
Cash (Pty) Ltd. Net Cash uses the strictest form of encryption, namely Secure
Socket Layer 3 (SSL3) 256bit encryption and no credit card details are stored on
the website. Users may go to www.netcash.co.za to view their security
certificate and security policy.
Customer details will be stored by Wozacom separately from card details
which are entered by the client on Net Cash secure site. For more detail on Net
Cash refer to www.netcash.co.za.
The merchant outlet country, at the time of presenting payment options to
the cardholder, is South Africa. Transaction Currency is South African Rand
Wozacom takes responsibility for all aspects relating to the transaction,
including sale of goods and services sold on this website, customer service and
support, dispute resolution and delivery of goods
The Wozacom website is governed by the laws of South Africa.
24. DISCLOSURE OF PERSONAL INFORMATION
Wozacom shall take all reasonable steps to protect the personal
information of users.
For the purpose of this clause, “personal information” shall be detailed in
the Promotion of Access to Information Act 2 of 2000 (PAIA).
he PAIA may be downloaded from:
The Customer understands that the personal information given in the
Dealer Application form may be used by Wozacom for the purposes of assessing
Wozacom has The Customer’s consent at all times to contact and request
information from any persons, credit bureau or businesses including those
mentioned in the Dealer Application form and to obtain any information relevant
to The Customer’s credit assessment, including but not limited to information
regarding the amounts purchased from suppliers per month, length of time
customer has dealt with each supplier, type of products and/or services
purchased and manner and time of payment.
The Customer agrees and understands that information given in confidence
to Wozacom by a third party on The Customer will not be disclosed to The
The Customer hereby consents to and authorises Wozacom at all times to
furnish credit information concerning The Customer’s dealing with Wozacom to a
credit bureau and to any third party seeking a trade reference regarding The
Customer in his dealings with Wozacom.
25. WOZACOMCONTACT DETAILS
Wozacom chooses as its domicilium citandi et executandi for all purposes
under this agreement, whether in respect of court process, notice, or other
documents or communication of whatsoever nature:
Unit 2A, Block1, Northgate Island Lifestyle Complex, 20 Section Road,
Paarden Eiland, South Africa
The Wozacom contact details are as follows:
Phone: 087 8089703
rights, by undertaking to not trade in their personal details or monitor their communications
except when required to do so by law. The policy also tells our customers how and when will
gather their personal information as well as how we intend to use it.
Furthermore the policy gives our customers an avenue of redress if our company or any of its
employees do so.
What is our policy on customer information?
From time to time, Wozacom will collect certain personal information about our customers and
visitors their websites, when we host these. Such information will include both identifiable
*personal data, as well as *non-identifiable personal information. Identifiable personal
information will be collected when you sign a contract for service with us. Non-identifiable
information is gathered automatically when you visit our website or those websites hosted by us,
and stored for use in our system.
collect and how that information is used. In most cases, we collect this information to ensure
network integrity and that we continue to provide you with the most relevant content and best
possible service that suits your needs. In some cases, we are required by law to collect personal
information about customers. Except where the law requires otherwise, we undertake to protect
the confidentiality of such data.
Wozacom respects the privacy of our customers and the privacy of those accessing our network
and websites hosted by us. We undertake to protect the confidentiality of our customers and
users including all personal information supplied in the course of contracting with us for services.
We undertake not to sell your personal information to third parties for commercial or marketing
Collection of Personal Data
Wozacom collects personal data about our customers when they apply for a new service
subscription, respond to customer surveys and promotions or contact our helpdesk.
USE OF PERSONAL DATA
Wozacom may on occasion use your personal information to contact you about promotional
offers; advise you of matters relevant to service provision and in some cases, solicit your
feedback. We may also log the websites you visit; collect IP addresses and information about
your operating system and the type of browser you use for the purposes of our network/system
administration and to audit the use of our site. This data however will not be used to identify
individual users who will at all times remain anonymous.
Any information Wozacom collects from you through correspondence with us, whether via e-mail,
telephonically or by written letter, will only be used to address the matters within that
correspondence. If this requires referring such correspondence within Wozacom or to a third
party to ensure customer service, your personal information will only be disclosed to the point
necessary to address your query or concerns, and will otherwise be kept confidential.
Public Space (Bulletin Boards, Chat Rooms and Third-Party Sites)
Any information that customers disclose in a public space, including on any bulletin board, chat
room or any site Wozacom may host for you, is available to anyone else who visits that space.
Wozacom cannot safeguard any information you disclose there.
Sites hosted at Wozacom’s may contain links to sites that belong to third parties unrelated to us.
Wozacom cannot be held responsible for any use of your personal information arising from you
disclosing personal such information on third party sites. Wozacom cannot protect any
statements of those sites you visit.
Wozacom reserves the right to disclose information about customers where required in good
faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.
Types of Information
There are two main types of personal information - Identifiable personal data, and nonidentifiable
personal data. Identifiable data generally includes a customer’s name, address,
telephone numbers; gender; IP address; billing information (such as a credit card number) etc.
Non-identifiable data generally includes: a postal code; the date and time sites are accessed (if
you gather this); pages visited;(usually done to monitor demand and improve usefulness of the
site); the type of browser being used; the operating system and the type of personal computer
being used to access the services.
In terms of the Regulation of Interception of Communications and Provision of Communications-
Related Information Act, 2002, all telecoms service providers, including ISPs are obliged to obtain
and keep certain identifiable personal data of customers when entering into service contracts.
This includes in addition to the above, in the case of a person: ID number; residential and
business addresses; and a certified copy of the customer’s ID document. In the case of a
company: all of the above as well as the company’s registration number and a certified copy of
the customer’s business letterhead. While this expansive interpretation of personal information
might be seen as overly cautious, we advise you to identify or define all these requirements as